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The Empathetic Leader - How to lead people and organisation to success!

Updated: Sep 7, 2023

I want to delve deeper into a topic: The significance of clarity, empathy, and collaboration in effective leadership within the digital age.

Leaders in large organizations, interact with people on a daily basis, expecting them to possess comprehensive knowledge and a clear understanding of the goals, vision, and innovative initiatives. However, what may be apparent to them may not necessarily be evident to others.

In many instances during my tenure as a project manager and in various leadership roles, or any area where active listening is crucial, I have encountered individuals expressing confusion by saying, "I don't understand what we are doing or what I am supposed to do." Nevertheless, they still managed to 'deliver', whether qualitative or not.

This raises an important question: How can we bridge the gap between our expectations and the understanding of our employees? How can we ensure that clarity is effectively communicated throughout the organization? Furthermore, how can empathy and collaboration be harnessed to cultivate a supportive and inclusive work environment?

One approach I follow is to genuinely connect with the individuals I collaborate with. By "getting to know" them, I mean actively listening without holding their words against them or passing judgment. Oftentimes, when the team tries to convey their challenges, it may not be expressed directly. As a leader, it is crucial to read between the lines, especially when working with individuals who lack the confidence to voice their concerns due to feeling less "senior" or experienced.

Ultimately, the success of a company relies on the individuals who perform day-to-day tasks. As leaders, it is essential to prioritize listening, guiding, and incorporating the suggestions of our teams. By doing so, we can effectively execute plans and contribute to the growth and success of the organization.

It was not my degree that imparted this lesson to me, but rather the invaluable experience of working in diverse countries and industries. Interacting with individuals from all levels and navigating challenges independently has been instrumental in shaping my understanding.



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